Return Policy

 

Fusions will refund any product sent back in its original state i.e. unused and unopened with the seal intact.

Returns must be made within 30 days of purchase in its original state within the 30 days. Please allow 3-5 working days for refunds to be processed.

To return goods, please contact Fusions via e-mail on returns@Fusions-Online.co.uk. A returns form will be issued for you to complete, sign and return with the unwanted goods.

We advise all customers to send returned goods back via an insured carried such as Royal Mail Recorded Delivery. If your order was shipped free, a nominal shipping fee will be deducted from all returned or refused orders. We cannot refund shipping charges unless your goods were received faulty or damaged, or if we made a mistake when packaging your order.

Any returns made past 30 days will not be accepted.

Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.

Goods Lost in Transit:

Goods which are not been delivered with in 10 working days are classed as lost in transit. In the unlikely event that your order is not delivered within the specified time period we will raise an enquiry with Royal Mail, until we have confirmation from Royal Mail we will be unable to refund or re-dispatch any goods. All enquiries are dealt with within 48hrs, however please allow up to 7 working days for Royal Mail to respond to our enquiry.

Damaged Goods:

Fusions takes great care in processing your order. However, if in any instance the goods your received are incorrect, damaged or defective, Fusions will replace the damaged goods, exchange or at their discretion refund the amount paid for the goods. In order for us to process any replacement or refund we will require a notification via e-mail or post with in 7 working days of delivery of goods.

We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise. The maxium amout paid for returned postage is £5.